RIG-A-LITE Customer Service & Warranty

To ensure a smooth and efficient quoting process, the RIG-A-LITE team requests the following information. Having these details readily available will allow us to assist you more effectively.

1. Job name
2. Job location
3. Distributor or end user?
4. Are you an existing customer, or is this a one-time purchase?

For warranty details, download our RIG-A-LITE Terms & Conditions with Warranty Policy. To help us evaluate a warranty request, download our RIG-A-LITE LED Warranty Claims information and please complete the Customer Warranty Claims Questionnaire.

For non-warranty items, customers are responsible for the cost of replacement parts. To assist you efficiently, the RIG-A-LITE team requests the following information regarding products no longer covered under warranty. Having these details readily available will help us provide prompt support.

1. Part number of the fixture
2. If you don’t have the part number, a photo of the fixture label
3. Does the fixture fully illuminate, partially light up, or not work at all?
4. Who originally purchased the fixture, and when? We need this information to ensure you’re an existing customer.